HIG IT SUPPORT
Submit an IT Support Request
For the quickest support, please submit an IT Support Request Form before reaching out. This helps IT track, prioritize, and resolve your issue as quickly as possible.
Quick Tips for Support Requests
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Submit an IT Support Request Form to begin support.
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If you call or email, we’ll help you complete the form.
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Urgent IT emergencies are always addressed immediately.
REMOTE SUPPORT TOOLS
Need Remote Support? Download Our Tools!
Install our remote support tools for secure, fast assistance from IT.
Please note:
You must be at your computer if IT needs to remotely access your computer.
HOW DO I?
FAQs
What are the naming guidelines to ensure SharePoint and OneDrive files sync?
To ensure your files sync properly and remain accessible in SharePoint and OneDrive, the file naming guidelines below must be followed:
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Do not use these characters in file or folder names: " * : < > ? / \ | # %
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Do not end a file or folder name with a period (.) or space
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The entire file path (folders + filename) must be under 400 characters
HIG IT POLICIES
IT Policies
Henry Investment Group is updating its IT policies to help protect our systems, email, devices, and company data.
Cyber threats are increasing every year, and most security incidents start with everyday actions like clicking a link or using a weak password. In fact:
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Over 80% of data breaches involve human error
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Phishing emails are the #1 cause of security incidents
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Weak or reused passwords remain one of the biggest risks
Our IT policies are designed to make expectations clear and help everyone play a role in keeping our systems secure.
What we're working on:
Security Standards
How we protect systems, email, and devices.
Password & Access Rules
Simple steps to keep accounts secure.
Data Protection Guidance
Handling sensitive and confidential company information.
AI Acceptable Use
Protecting confidential company information.